Asking Questions or Reporting MultiWalk Problems

I provide support for MultiWalk via e-mail.  My time is limited and I apologize that I cannot provide other means of support, such as voice or video calls (Zoom, Skype, etc.) or remotely connect to users’ computers.  If you feel that your question is too involved for email, many users use screen recording services, such as Loom, Snagit or Screencast.com to create videos of their issue or question.  This is efficient and has worked well.  Otherwise, please provide screenshots and see more information below on sending files that will help me answer your questions.  Please note that I can only provide support directly related to MultiWalk.  Please see this article for other support resources.

There are two possible output files that I use to diagnose software issues:

1. LogMessages output file (always created in project folder)
2. DLLDebug output file (do not create or send this file unless I request it)

LogMessages File

The log messages file is automatically created on every MultiWalk project run.  If a MultiWalk feature does not work correctly, generates an error message or actually crashes, please e-mail me (dave@multiwalk.net) the LogMessages.txt file for that project as an attachment.

You can locate this file from Settings –> Project Files/Folders –> Open Project Folder or from your MultiWalk project path (e.g. C:\MultiWalk\Projects\MyNewProject\LogMessages.txt).

Uploading Log File or Other Supporting Files

You can send the log file or any other supporting files by uploading them to MultiWalk’s private server:

Sending Files by E-mail

The log and other files may be too large to attach to an e-mail.  If so, try to compress it using ZIP and send via e-mail:

If it is still too large, you can use a file transfer service, such as wetransfer.com (click “I just want to send a file”, no account necessary).

Once received, I will use the LogMessages.txt to examine, reproduce and resolve the technical issue.

DLL Debug File

The DLL Debug File is rarely needed, so please do not enable and/or generate DLL Debug File unless I request it.  If I do request it, this option will generate additional diagnostic information not found in the LogMessages file.

First, you’ll need to enable the “Developer” screen menu tab:

When using this option, please send the DLL Debug output file after you run the project and BEFORE you exit or run any other projects.  The DLL Debug output file is erased at the beginning of a project run.

There may be one or two files.  DLLDebug-multiwalk-NNNNN is always created.  There may also be a DLLDebug-multiwalkstrategy-NNNNN file.   Please send both files if both were created.

You can send the output file by uploading:

Or send via email to dave@multiwalk.net