Licensing

MultiWalk and MultiWalk Pro come with a lifetime license that includes all future software updates.  Your license will never expire. You can run as many MultiWalk instances on as many computers as you want as long as you log into TradeStation using the same TradeStation Customer ID licensed to MultiWalk.  Multiple customer IDs require the purchase of additional licenses (see below).

Changing your TradeStation Customer Number

MultiWalk licenses are associated with your TradeStation Customer Number.  There is a $75 service fee if you wish to switch to a different TradeStation Customer Number.  Your old license will be deactivated and you will be issued a new license key file.  The new TradeStation Customer Number must be in the same name as the original TradeStation Customer Number.  MultiWalk licenses cannot be transferred to other individuals or parties.  Proof of account ownership may be required for TradeStation Customer Number transfer.

Purchasing Additional Licenses

If you have multiple TradeStation Customer IDs, then you must purchase a license for each ID since a license is tied to a particlar TS customer ID. The TradeStation ID must be in the same name, spouse’s name or organization name as the original TradeStation Customer ID. You cannot, for example, purchase an additional license for a friend or colleague. They would need their own license.  Proof of account ownership may be required for additional licenses.  Failure to satisfy the above conditions will result in immediate deactivation of the license without refund.  Please contact us if you have any questions.

Visit MultiWalk’s purchase page for pricing details.

In most cases you will only need one license. Before purchasing additional licenses, please see this article for more information on running MultiWalk on multiple TradeStation Customer IDs.

Please see this article to understand the difference between the types of licenses and applications that are bundled with MultiWalk.

TradeStation Account Numbers vs TradeStation Customer ID Number

TradeStation account numbers are not the same as your TradeStation Customer ID Number.  There can be many funded accounts (futures, equities, etc) under one TradeStation Customer Number.  MultiWalk is licensed to your TradeStation Customer ID Number, not any particular account.

You can find your TradeStation Customser ID Number on the TradeStation Help -> About TradeStation screen:

User Support

User support is provided via e-mail and is included for the first year after purchase.  User support is usually ongoing beyond the first year, but is subject to my discretion and/or user support contracts if I decide to implement them at some point.